Gazelle USA Recalls Urban Arrow FamilyNext Pro Cargo E-Bikes Due to Injury Hazard
What to do (remedy: repair)
Consumers should immediately stop using the e-bikes and contact Gazelle USA to arrange for a free repair of the bench assembly in the cargo area of the e-bike. The repair will include a replacement buckle and will be done at a dealership location.
Contact: Gazelle USA, toll-free at 800-838-5388 from 9 a.m. to 5 p.m. Monday through Friday, email at service.na@urbanarrow.com or online at https://urbanarrow.com/en-na/recall or https://urbanarrow.com/ and click on "Product Recalls" at the bottom of the page for more information.
Why it was recalled
The buckle can fail to fully latch when used with children in the cargo area, posing injury hazards to children.
Incidents/injuries: The firm has received three reports of buckles not fully latching. No injuries have been reported.
Which products are affected
This recall involves Urban Arrow FamilyNext Pro Cargo E-Bikes with Fidlock buckles. The recalled bicycle comes in one size and comes in green and black. The frame of the bicycle is made of aluminum with a reinforced foam (EPP) cargo box. The bicycle is 105" in length and 28" wide. "Urban Arrow" is imprinted on the bottom of the cargo box.
Photos of the recalled product
Recall details
- Recall number
- 26236
- Recall date
- January 29, 2026
- Recalling firm
- Gazelle
- Products
- Urban Arrow FamilyNext Pro Cargo E-Bikes
- Sold at
- Individual specialty stores from March 2025 through December 2025 for about $9,000.
- Manufactured in
- Vietnam
- Importers
- Gazelle USA, LLC, of Santa Cruz, California
- Official notice
- View on CPSC.gov →
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