Dupray USA Recalls Neat Steam Cleaners Due to Risk of Burn Hazards or Serious Injury
What to do (remedy: repair)
Consumers should stop using the recalled steam cleaner immediately and go to dupray.com for instructions on receiving a free replacement safety boiler cap. Consumers will need their batch code, which is found on the bottom of the cleaner, to determine eligibility for the recall. The new safety cap is quick and easy to install with a simple screw-on design.
Contact: Dupray USA toll-free at 800 881-8482 from 7 a.m. to 6 p.m. ET Monday through Friday, recall@dupray.com or online at www.dupray.com/recall, or go to www.dupray.com and click on the "Neat™ Steam Cleaner Recall" banner at the top of the page.
Why it was recalled
The steam cleaner's boiler can rupture if it is overfilled, corroded and the pressure release valve malfunctions, posing risk of burn hazards or serious injury to users or bystanders.
Incidents/injuries: The firm has received 15 reports of boiler ruptures, including four reports of minor burns, bruises, lacerations, and a broken wrist, and at least seven reports of minor property damage.
Which products are affected
This recall involves the portable Dupray Neat Steam Cleaner. It is designed to clean, detail, sanitize, and deodorize household surfaces. The cleaner comes with a white base connected to a black flexible hose. The Model Number is DUP020WNA. Batch/Date Code 0118-01 through 0425-05 are on the rating label located on the bottom of the cleaner. The cleaner includes an accessory set that comes with various brushes, tools, a Velcro pad and dust cloths.
Photos of the recalled product
Recall details
- Recall number
- 26283
- Recall date
- February 26, 2026
- Recalling firm
- Dupray
- Products
- Dupray Neat Steam Cleaners
- Sold at
- Online at dupray.com and in stores and online at Home Depot, Lowe's, Macy's, Walmart, Amazon.com and other retailers nationwide from April 2018 through December 2025 for about $150.
- Manufactured in
- China
- Importers
- Dupray USA LLC, of Newark, Delaware
- Official notice
- View on CPSC.gov →
More vacuums & floor care recalls
Rowenta Recalls Cordless Vacuum Cleaners Due to Risk of Serious Injury from Fire and Burn Hazards
Remedy: Repair
BISSELL Recalls Over One Million Steam Shot OmniReach Steam Cleaners Due to Risk of Serious Burn Hazard from Attachments
Remedy: Repair
Wybotics Recalls Robotic Pool Vacuums Due to Burn and Fire Hazards
Remedy: Replace
Wagner Spray Tech Recalls 900 Series Power Steamers Due to Burn Hazard
Remedy: Repair